I wrote yet another plugin for Nagios that allow the dynamic and automtization of ticket creation.
The script is still under development but it does work, at least on my test with Unicenter Service Desk 11.

‘Auto create Tickets into Unicenter Service Desk, uses Nagios + NRPE_NT to pass parameters from alarms
‘Define: nrpe.cfg to use this script
‘command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$
‘Call from nagios server:
‘./check_nrpe -H -t 30 -c create_ticket -a  “-G HD1 -T I -C Comunicaciones.ADSL -A avdarie -P Urgente -S Resumo_del_problema ”D Descricion de la cosa toda SWAJ21312″

Download from here

Good ref is here

Tags: , , , , , , ,

2 thoughts on “Service Desk ticket automatization script

Leave a Reply

Your email address will not be published. Required fields are marked *